Frequently asked questions

What currency are the prices I see on the website?
All prices are in SEK.

I just placed an order, when will it be shipped?
We do our best to ship your items as quickly as possible. Please allow 2-4 days for production before your order ships, and the average delivery time is 6-10 days.
Tracking numbers are updated 3–5 days after your order has been shipped. If you have not received a tracking number after 7 business days, please contact us at Kontakt @harmonyofsweden .se .

I am not happy with my order, can I return it? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned package.
Please note: If your package is en route, you must wait until it arrives and return it before you will receive a refund.

Can I cancel my order?
You can cancel your order free of charge! However, you must cancel your order before it is shipped. If the item has already been shipped, you can use our easy returns system to receive a full refund.

I have entered an incorrect address, what do I do now?
If you have mistyped or autocompleted an incorrect address, simply reply to your order confirmation and confirm the correct address. Double check the address provided and please notify us via email at Kontakt @harmonyofsweden .se . If the address is incorrect, we can change it to the correct address within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does delivery take?
Delivery times vary as we ship worldwide from different warehouses depending on your location. The average delivery time is 15-25 business days.

I have a question that wasn't answered, can you help me?
Absolutely! We are here to help you! Send us an email at Kontakt @harmonyofsweden .se and we will be happy to help you in any way we can.
We receive a large number of emails. In order to get a quick response, please include your order number and describe the problem clearly, thank you.